Flexible

Shares knowledge openly, listens and learns continuously; stays curious and experimental.

◆ What good looks like

Knowledge flows openly across teams and partners; reflection after successes and setbacks; curiosity and willingness to experiment; listens to and learns from those it serves.

What erodes it

Knowledge silos; no learning habits; fear of failure; not listening to the people served.

The maturity ladder

Emerging → Developing → Mastering

Emerging

Knowledge siloed, with little structured reflection.

Developing

Some knowledge-sharing and learning habits.

Mastering

Open knowledge flow, continual reflection, and curiosity and experimentation embedded.

Questions to sit with

at the level of your organisation

PrepareHow do we currently share knowledge across teams and with partners?

AdaptWhat habits encourage reflection and learning after both successes and setbacks?

AnticipateHow and where do we listen to and learn from others, including the people we serve?